Allofourbutts.com Frequently Asked Questions
Here you will find answers to the most common questions we get regarding our business processes. If you have any questions or don't find what your looking for, please call one of our sales representatives at 1.800.337.2043 and they will help you with your questions.
How is my order shipped?
We ship all orders by USPS Priority Mail only. It usually takes 3-7 business days. Please remember that the USPS does not include weekends or holidays as business days. Shipping will be added to your order and a handling fee of $1.50 is charged per order, and not per carton. You will know at the time when you place your order, exactly what your shipping cost will be. We usually are able to pack & ship your order out the following day after receiving your online or phone order.
All our tobacco products are received fresh from the manufactures and distributors daily. All shipping charges are based on your shipping zip code and the total weight of the items in your order. We strive to ship all orders we receive within 24 hours of processing, but some orders may take a little longer due to delivery times of products coming in to us and/or our wholesalers and product demand. If you would like to know the status of your package, please feel free to call us or email us, and we will gladly let you know the status of your order or package. Back to the top
How can we sell at such low discounted prices?
We are a Native American owned business located on the Seneca Nation (a Sovereign Nation) in Western New York. Because we are a Native American enterprise in New York State, and all transactions are consummated on the Allegany Indian Reservation, we do not have to pay sales tax. Even if you live in the state of California and you wish to order from us, you will not be charged a New York State sales tax or your states. Back to the top
What if I don't see my type of cigarette or cigar?
Allofoubutts.com is constantly updating our inventory. In the event that you don't see something that you want please call or email us. In most cases, if we don't have the item in stock, we can order it for you. We have an extensive network of suppliers and vendors and we can usually get what you want very quickly. Some products may take a little longer to obtain due to manufacturer's delivery to a wholesaler and also product demand. In the event that we cannot get your product, we will do our best to find another supplier to see if we can obtain a product; if we're unable to get it, we will see when it will be available to us. Please remember that allot depends on the manufacturer's current supply and when and where they distribute their products to the wholesalers. Your satisfaction is our main concern, and we'll do our best to get your orders filled as quickly as possible. Back to the top
How do I pay for my tobacco order?
We accept checks over the phone by Electronic Check Transfer, online E-Checks and money orders through the mail. We do not accept check through the US Mail, just money orders at this time. If you would like to use money order through the mail, you can place an order online and select the Money Order option, or call us and we can help you complete your order. Please make sure that all Money Orders are made payable to: Allofourbutts.Com. Back to the top
How can I place my order?
There a couple of different ways to order. You are welcome to shop on this website, Allofourbutts.com, 365 days of the year. We are open from 9 AM – 5:30 PM Monday thru Friday and 9 AM – 4 PM on Saturday. We are closed on Sundays. We can take your order by phone by calling our toll free number 1-800-337-2043. When you create an account online, our online system will remember you when you return and when you log in. We are closed for some holidays (We will put a note on the front page of early closings or when we will not be open.) Back to the top
Why are shipping charges high?
We can only use USPS Priority Mail to ship our orders. To do so, we have purchased a Delivery Confirmation with Signature Required. This ensures that you receive the package, and if it is ever lost/stolen/damaged, we can recover it and reship your order if needed. USPS Priority mail goes by weight of package, so it does increase slightly as the amount you order goes up, but it works out better per carton for shipping. Back to the top
Can I use my credit or debit card?
We do not accept credit cards at this time. We are hoping to regain this soon, but at this time, we cannot accept any type of credit card or bank debit cards. Back to the top
Why are first-time customer's orders held?
The first orders for customers, regardless of size, quantity or amount, are held for your protection and ours. There is alot of fraud attempts on the internet today, so in order to curb these attempts and to protect you and us, we have instituted this rule. There are NO exceptions to this rule. Fraud is a serious offense, if you are attempting to use a stolen or unauthorized check or other bogus activity, don't do it here. If you have any further questions about this, please feel free to contact us. Back to the top
How fresh are your tobacco products?
Because we do such a high volume of sales we receive new stock daily. We guarantee that the products we sell are the freshest available. If you receive a product that is not fresh please let us know and we will promptly replace it. Back to the top
What if I have a problem with my order?
In the event that you have a problem with your order, please email us immediately at cs@allofourbutts.com or call us Toll Free Monday-Friday 9:00-5:30 ET at 1.800.337.2043. All shortages must be reported within 24hrs of delivery. Please keep all packaging material in case you need to return any product back to us.
If you receive an incorrect item due to a mistake on our part, please call or email us immediately and we will gladly replace the wrong item with the correct item and ship the correct order back to you at our cost. If there was a mistake on your part you can ship the incorrect merchandise back to us at your expense.
If you decide that after you receive your order you do not want an item(s) just return the "unopened" carton(s) back to us and we will refund your money. Shipping fees cannot be refunded. Refunds take up to 10 business days to process. All returns must be made within 7 days of receiving your purchase. Back to the top
Will I be charged taxes?
We are a Native American owned business located on the Seneca Nation (a Sovereign Nation) in Western New York. Because we are a Native American enterprise in New York State, and all transactions are consummated on the Allegany Indian Reservation, we do not collect sales tax. Nor do we report tax or customer information to any government agency or other entity. It is the responsibility of the Buyer to ascertain and comply with any laws in regard to the purchase and use of any cigarette products. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities. Back to the top
Do you accept manufacture's coupons?
Sorry, we are unable to accept manufacturer coupons at this time. Any coupons sent to us will not be returned. Back to the top
What is your Privacy Policy?
At Allofourbutts.com, we are committed to protecting your privacy. We consider the information obtained from our consumers and from other visitors to this site to be confidential; no information is ever given to anyone for any reason. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide it. Access to such information is limited to only those employees and representatives of Allofourbutts.com who need to use it in the course of their assigned responsibilities. Back to the top
What is your User Account Policy?
In order to assure proper use of Customer Service and smooth processing, we may need to contact customers regarding their orders. Therefore we require that customers provide and maintain current phone numbers and email addresses within their account for as long as the account remains in use and orders are placed. We do not use this information for any other reason than the issue that may be at hand and we will never sell or share this information with another party. Orders that are placed with incorrect contact information or placed with user accounts that contain incorrect contact info will be canceled immediately, as will the corresponding account. Back to the top
What are your Terms of Use for your web site?
Using our website constitutes agreement to our Web Site Terms and any breach of said Web Site Terms can result in refusal of service and in extreme cases criminal prosecution. We reserve the right to refuse service to anyone for any reason. You agree to hold Allofourbutts.com harmless from any damages that may arise form the use of our website. You also acknowledge that our tobacco products are for your personal use only and not intended for commercial resale. Back to the top
How old do I have to be to place and order?
You must be at least 18 years of age or older or of legal age within your state to order tobacco products from All of Our Butts. By accepting these terms and conditions you are indicating you are of legal age to purchase cigarettes. To misrepresent your age is a felony charge. Those found falsifying their age may be prosecuted by the law. Back to the top
What is your Return Policy?
We want you to be totally satisfied with anything that you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, or the products are faulty or incorrect, please let us know immediately and we will give you return instructions. Then, return the unused and unopened merchandise within 7 days of receipt and we will exchange the merchandise or refund your money. The customer will be responsible for arranging return transportation, and postage costs; we will pay the shipping cost in the event that the error or damaged product was our fault when we ship the corrected items back to you. Back to the top
| 
